IBM Mega Job Openings For Freshers/Experience

Company Profile :

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

Company Name : IBM

Designation : Associate/Senior Associate -(Technical)

Qualification : BA/BCOM/BBA/BSC/BSC-IT/BCA/MCA
 (Except BTECH/BE)

Experience : 0 - 2 Years

Job Location : Gurgaon

Role:
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility:
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Apply Mode : Walkin

Walkin Date :  8th Nov  2016

Walkin Time : 11AM to 4PM

Venue Details :

UNITECH INFO SPACE,

PLOT NO- 20, TAJ EXPRESSWAY,

NOIDA, UP 201309, Sector-135,IN